OurTech Co-op
  • Seamlessly integrated voice, video, chat, contact center, business email, productivity, and file management


    Intermedia provides enterprise-grade products with a Worry-Free Experience.

About Intermedia

Why Intermedia?

Intermedia services help companies in different industries address security and compliance requirements and other business imperatives with robust, worry-free solutions designed for specific communication and collaboration needs.


HealthcareLeverage advanced communication technology to support superior patient care. Legal Firms Unlock greater efficiency, productivity, and collaboration for your firm with communications solutions that help ensure more secure, trackable, and clear employee and client interactions. Financial Services with Intermedia's secure, compliant, and versatile communications and collaboration tools, your firm can now deliver a greater client experience from wherever. AutomativeAccelerate sales while cutting costs with cloud communications. Intermedia for RetailCreate better customer experiences, more connected employees, and greater sales with the help of one communications platform.

Key features and differentiators


    • Cloud-based phone service with 90+ enterprise-grade calling features and excellent network call quality and uptime
    • System configuration and call reporting are managed from a single web-based portal
    • Protect your business and increase employee productivity with built-in Spam Caller Protection
    • View real-time working statuses of colleagues, place and receive calls, communicate in real-time with team chat, meet face-to-face in HD video, share and store files, and more
    • Use the desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac
    • The Unite Mobile App makes any smartphone an essential collaboration tool
    • Place and receive calls, see who is available, respond to chat conversations, join video meetings, and more from your mobile device
    • Extend your business phone number and extension to your mobile phone
    • Sync contacts from popular third-party platforms (Microsoft 365, Google, and more) to your desktop and mobile devices
    • Meet face-to-face in HD video and share your screen for more interactive and productive meetings with colleagues and customers
    • Access to advanced features like automatic meeting lock, virtual backgrounds, meeting transcriptions, and more
    • Intermedia's preconfigured phones can be plugged in to any location that has an internet connection
    • Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company
    • Voice, chat, and e-mail queues combine into a single omni-channel experience
    • Provide exceptional customer interactions with customizable call flows
    • Phones are plug and play, delivered pre-configured to work seamlessly with the Unite service
    • No special setup or technician required
    • Includes world-class manufacturers such as Poly, Cisco, and Yealink, with many models to choose from to meet any business need
    • Voicemail can be managed and accessed according to user needs. Listen and manage from the desktop phone, or through the mobile app
    • Transcribed voicemail messages can be delivered via email, or viewed on the mobile app
    • Voicemail can be received or forwarded as a downloadable email attachment
    • Intermedia desk phones and applications include presence the ability to see whether your company contact is available or busy on the phone
    • Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence
    • The Intermedia desktop and mobile apps display presence information alongside each contact in the Active Directory
  • FAX
    • Intermedia WebFax is a virtual fax service that allows users to receive and manage faxes via the web or email
    • Transmits faxes directly from a Windows-based PC
    • Communicate with more than voice and email use direct chat and private and public channels to have conversations, share files, and more in real-time
    • Use direct chat to communicate with an individual colleague
    • Use private and public channels to discuss specific topics in groups
    • Send and receive unlimited text messages across US, Canada, and Puerto Rico
    • Access advanced collaboration features like @ mentions, search in chat, replies, rich text editor, and more
    • All messages automatically sync across mobile and desktop apps, and are securely encrypted in transit and at rest
    • Access files from desktops, laptops, smartphones, tablets, file servers, and the web
    • Full control over files, users, devices, and sharing activities
    • Real-time backup of all files, mobile photos, and videos
    • Point-in-time file restoration for quick recovery from ransomware and other types of data loss
    • Up to 10 GB per user of SecuriSync file storage included

Intermedia Unite Benefits:

    • Communicate how you want, wherever you are, with integrated voice, chat, video conferencing, screen and file sharing, and file backup
    • Work from virtually anywhere, at anytime, on most any iOS or Android enabled smart device
    • Switch seamlessly from your desktop to your mobile device, and vice versa, with integrated mobile and desktop app
    • Save up to 50% on your monthly phone bill when compared to traditional phone service
    • Consolidate voice and data onto one network
    • Reduce infrastructure and operating costs with no additional hardware to buy
    • Flat, per-user rates with no hidden fees and month-to-month contract options
    • Includes 99.999% financially-backed uptime SLA
    • Proprietary Intermedia VoIP tests help ensure a reliable connection and high voice quality
    • Redundant East/West datacenters increase reliability and reduce latency
    • Order service according to the number of users; no guessing number of lines needed
    • Ordering additional service is easy and can be done online
    • Manage service and features using user-friendly HostPilot portal
    • Intermedia Unite automatically rings to all of your end points (desk phone, mobile, etc.) with every call
    • In the event that you don't answer, it routes the call to any number you choose (branch office, automated attendant, mobile number, etc.).
Intermedia Contact Center Benefits:
  • INSPIRING INTERACTIONS: Total customizability in call flow ensures callers reach the right agents at the right time, while exceptional QA features deliver greater results.
    • Skillsets
      • Skills-based routing means the agent most suitable to take the inquiry is reached.
    • Callbacks
      • After a period of time, queued callers can request a callback and the next available agent will get their request. The system will wait to ensure the agent is ready before dialing meaning better-prepared agents and interactions.
    • Preferred Agent Routing
      • You can assign a certain agent to act as point on complex cases; with Preferred Agent Routing, calls and chats will be routed to an agent of your choosing.
    • Dashboards and Live Monitoring
      • Our Dashboards help you monitor the platform in real-time, including wait times, service levels, and much more. Live Monitoring lets you tune into specific interactions - and even take control as needed.
  • CUSTOMER-CENTRIC CHANNELS: Intermedia Contact Center rolls up voice, chat, and e-mail queues into a single, streamlined omni-channel experience.
    • Queues & Contact Center Agent
      • With Intermedia Contact Center, you can forget the idea of a queue being only for voice calls. Powered by Intermedia's Contact Center Agent (CCA) software, voice, chat, and e-mail interactions are all seamlessly integrated.
  • INCREASED INTERACTIVITY: Build IVRs that perform any number of tasks, from common to complex. Extend the capabilities even further with custom API integration!
    • IVR Control & Creativity
      • You can easily create custom IVRs and deploy advanced functions like variables, conditional logic, and much more. Intermedia Contact Center puts amazing power at your fingertips via an intuitive drag-and-drop visual interface. Plus, custom API integration delivers even greater functionality.
  • IN-DEPTH INSIGHTS: Real-time insights get agents into context quickly, helping to deliver more informed responses that shorten times
    to resolution. Plus, deep historical reporting helps improve future interactions.
    • Dashboards and Wallboards
      • View the top-level metrics that matter most to your team, any time, from anywhere - and share that data across anyone on your team who needs it.
    • Custom Reports
      • You can choose from hundreds of pre-built reports on call distribution, service level adherence, unanswered calls, post-call surveys, and so much more. Our Product specialists can also develop custom reports to best meet your unique needs.
  • OUTSTANDING OUTREACH: Intermedia Contact Center can be a profound force for customer outreach - empowering agents with tools such as dynamic notifications.
    • Dynamic Notifications
      • Turn your contact center into an outreach powerhouse. From simple appointment reminders to multi-channel marketing campaigns, Dynamic Notifications dramatically extends a company's reach while still respecting customer preferences.

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